Process Improvement

Process improvement involves identifying and correcting common causes of substandard quality in software systems by making necessary changes in the underlying software management process. Considered a proactive task of management, process improvement is an ongoing activity that allows businesses to enhance performance and improve operations. In most cases, process improvement can mean the difference between the success and failure of a business.

Process Improvement Statistics

In manufacturing, it is estimated that roughly 80% of US manufacturers used some form of process improvement method in 2005, the most popular method being “lean manufacturing.” Most process improvement methods in manufacturing are aimed at production, but these methods were eventually applied to other areas of the businesses to improve operations.

Process Improvement Phases

There are four phases involved in process improvement.

• Description phase: The description phase involves compiling a list of interrelated problems such as slow turnaround, low productivity, employee problems, things that waste time, etc. Once the list is created the next step in the description phase is to identify the processes that may be the cause of those problems and choose a process to improve.
• Examination phase: With the examination phase, a work flow diagram is created to make it easier to spot problem areas in a process.
• Implementation phase: During the implementation phase, changes from the examination phase are incorporated into the work flow diagram. Employees are then trained on the new process.
• Monitoring phase: The monitoring phase is an ongoing process that involves monitoring for potential problems and future improvements. During the monitoring phase, performance is also measured.

Process Improvement Consultants

If a company decides to seek outside help for its process improvement project, a process improvement consultant is a great start. Outside consultants can bring a fresh and unbiased perspective to the table. They may also be able to identify problems or inefficiencies quickly through fresh eyes. Process improvement consultants are typically trained in the following areas:

• Business requirements


• CCM and ideal process improvement model


• Industrial time studies


• Reengineering


• Information flow


• Methods of time management (MTM)


• Needs assessment


• Process efficiency


• Work flow.

Quick Process Improvement Tips

There are several things to remember in order for process improvement to be successful. It's best to set realist goals and to be sure there are enough resources to complete the improvement. It's also a good idea to build a strong team, to use technology, and to start small. By starting small, this allows the manager and team to build confidence and gain experience.

By Michelle Burton